Axcelerator Home Loans Pty Ltd Privacy Policy
Axcelerator Home Loans Pty Ltd values client privacy and complies with the National Privacy Principles that became law from 21 December 2001. We will only collect personal information about you that is necessary to provide you with the products and services you want from us.
Collection of Information
We collect personal information about you, usually from you. If needed and authorised by you we may collect information from a third party like your employer, accountant, sales consultants (contractor), credit reporting agency or associated companies and others.
Information Held
The type of information held about you is dependent on the products or services provided. All information requested by us is required in order for us to fulfill our obligations to you.
We usually collect the following types of information about you:
- Name, address and telephone number.
- Income.
- Loan balances and other liabilities.
- Occupation, birth date, children, marital status etc.
- Products and services we have provided.
- Assets.
We will only collect sensitive information such as health, racial, religion, criminal record etc. if it is necessary and we have your consent. Information that is collected is used to provide and improve the services and products offered to you.
Use of personal information
Your information is used in the following circumstances:
- To assess credit potential.
- Organising finance applications.
- Evaluate needs of customers to introduce and provide new products and services.
- Information may be disclosed to related and associated companies in order to provide you with products and services that may be of relevance to you.
Axcelerator’s right to disclose your information
We will ask for your consent before we provide anyone outside Axcelerator Home Loans with your information. Once we receive consent your information may be disclosed to:
- Our associated and related companies.
- A joint venture company.
- A lending institution.
- An insurance company.
- A solicitor.
- An accountant if requested by you.
Axcelerator protects the security of your personal information
Axcelerator Home Loans takes all reasonable steps to protect your personal information.
All information is contained in secured premises monitored by security companies, procedural safeguards are put in place to protect client information and computerised data bases are password protected on different levels so as to only provide authorised people with access. All staff have signed client confidentiality clauses.
Clients’ Rights
You are not required at any time to give us any personal information requested by Axcelerator Home Loans, but in not giving us requested information we may be hampered in providing the services or products you have requested.
Axcelerator Home Loans Pty Ltd Services & Products
Axcelerator Home Loans continues to develop its services and products as part of our commitment to you. We do this through customer contact. This helps us determine what you are happy with, what you're not happy with and the ability to provide you with new services or products to help you obtain your financial goals. Without our customer contact you would be unaware of any free offers, competitions, helpful hints, software developments and new products and services.
Axcelerator Home Loans sees its customer contact as an essential service to our clients in providing ongoing service and support.
Should you wish to not receive information on Axcelerator Home Loans Product & Services please tell us. You can phone, fax, e-mail or mail your request to Axcelerator Home Loans using the contact details below. Please provide us with your full name, address and telephone number and mark attention to the Privacy officer.
Access to your information
You may request personal information that we store about you. All requests will be processed within a reasonable time unless the Privacy Act 1988 (as amended) says otherwise. There will be no charge to request information, but a fee may be charged for cost of processing the request.
Correction of information
Axcelerator Home Loans endeavours to ensure that all information collected, used or disclosed is correct and up to date. Please notify us should changes need to be made to your personal information, all requests will be acted upon within a reasonable time.
Should there be a disagreement as to the accuracy of information you should request that notes be attached to that effect.
Contact details
Should you wish to make any inquires please contact the Privacy Officer as listed below.
Phone: 1300 667 684
Fax: (03) 8514 4244
Email: privacy@axcelerator.com.au
Mail: Axcelerator Home Loans
Attention: Privacy Officer
Level 1, 382 Wellington Road
Mulgrave, Vic 3170. |
